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Benefits of the Health Village knowledge base

The Health Village knowledge base provides wellbeing services counties with a ready-to-use, reliable and nationally co-produced knowledge base for digital social and healthcare services. By sharing a common knowledge base, the wellbeing services counties can streamline their operations, promote equality and save on content production resources.

The Health Village knowledge base brings together content produced and maintained by social and healthcare experts into a single national knowledge base. The content is based on research-backed evidence and professional expertise, and is regularly updated in line with changing recommendations and needs.

When the same reliable data is available throughout Finland, different wellbeing services counties do not need to produce and maintain the same content, which reduces duplication of effort.

A shared knowledge base supports equal service provision: members of the public receive the same, consistent guidance and information regardless of where in Finland they are located or which digital service they use to access the information. At the same time, this creates a solid foundation for the wellbeing services counties, upon which they can build their own digital services and service coordination solutions.

The wellbeing services counties can use Health Village’s articles and other knowledge-based content as they are, for example, on their websites, in customer service information retrieval systems and on resident service portals. The content integrates seamlessly into the client’s own service environment and visual identity.

Are you interested in using the knowledge base?

Please get in touch so we can discuss your requirements. Contact us at tuki(at)terveyskyla.fi.

As the Health Village content is produced and maintained centrally, the wellbeing services counties do not need to carry out the same work separately within their own organisations. A shared knowledge base reduces duplication in content production and makes it easier to keep content up to date.

When the content in Health Village’s knowledge base is updated, the update is automatically reflected in all digital services that use that content. This ensures that the information provided to customers is always up to date and consistent, without the need for separate update processes across different systems.

Centralised content production and maintenance promotes cost-effectiveness and frees up resources within the wellbeing services counties for other development initiatives, service improvements and content of regional significance.

The Health Village knowledge base content can be utilised as part of the wellbeing services counties’ own digital services in various channels. The content can be used as is or integrated into the county’s own service packages.

The content of the knowledge base can be used, for example:

  • on the wellbeing service county website

  • on residents’ service portals

  • in information retrieval solutions for customer service and service coordination.

The content blends seamlessly into the wellbeing services county’s own service environment and visual identity. This ensures that residents enjoy a consistent user experience, even though the system draws on a national knowledge base.

The content of the knowledge base is structured and accessible, which facilitates its use in various digital services and contexts.

The Health Village knowledge base has been designed to support the use of artificial intelligence solutions. Structured, professionally validated content serves as a reliable source for various intelligent functions, such as search solutions, service coordination and conversation-based user interfaces.

When artificial intelligence draws on a knowledge base as its source, it ensures that the information provided to the user is based on up-to-date content that has been reviewed by experts. This reduces the risk of misinterpretation and helps ensure consistent communication across different channels.

The knowledge base also lays the groundwork for future development, enabling content to be utilised in an even more dynamic way for different target groups and use cases, whilst ensuring that content management and responsibilities remain clearly defined.

The Health Village knowledge base is primarily intended for wellbeing services counties and other social and healthcare providers who are developing digital services, service coordination or advisory services.

The knowledge base is particularly useful for:

  • developing digital services in wellbeing services counties

  • service coordination

  • customer service enquiries

  • communication and service design

  • solutions designed to support the work of professionals.

The contents of the knowledge base are accessed via interfaces. Use of the interface always requires an agreement with Health Village, and the content is used as part of the wellbeing services counties’ service chains and digital service solutions.

Updated 4.6.2026