Information for patients

If your symptoms require urgent care, you are asked to wait in the waiting area until you are seen by a doctor or a nurse, or you are taken to a treatment and observation room.

Treatment and observation unit

While in the treatment and observation unit, you may be prescribed laboratory, imaging and other examinations, depending on your symptoms or placed under observation.

Emergency patients are treated immediately and they usually, although not always, arrive at the hospital by ambulance.

Doctor’s consultation

There are physicians of many specialities working in the emergency services.

Patients are attended to in order of urgency and waiting times may vary considerably.

Nurse’s consultation

Nurses treat mild respiratory and other infections, give injections, perform minor procedures, e.g., glue skin wounds, change urinary catheters and advise in matters of health care.

Nurses may also issue sick notes.

Nurses are independently responsible for their work. When needed, nurses consult physicians.

Discharge and follow-up

At discharge, you will receive instructions for home self-care and follow-up and, if the doctor has prescribed drug therapy, an electronic prescription. The electronic prescription is sent directly to the pharmacy.

At discharge, you should also tell the nurse or doctor if you need any certificates, e.g., for your employer or reimbursement of travel costs.

You will find your medical records at once the physician's notes have been entered.

At home, your symptoms may change, and then you may need to contact the emergency services again.

If your symptoms require hospital care, you will be transported to a hospital for further treatment.

Updated  1.5.2021