Before leaving for the emergency department, call the 24/7 Medical Helpline 116117. The entrance to the Emergency Department is through door C. You will first meet a nurse on arrival (on weekdays 14.00–22.00) and on weekends and public holidays 8.00–22.00). They are happy to answer any question and give advice about your visit to the Emergency Department. The nurse will direct you to either the Kuopio Health Centre evening and weekend emergency clinic on level 1 or the Emergency Department on level 0. Take a number from the ticket dispenser on arrival. The nurse will call patients for a pre-examination by this number.
An experienced nurse (triage nurse) will assess your need and urgency for care. If your symptoms or conditions do not require emergency care, you will be directed to another healthcare provider or given self-care instruction to follow at home.
If your situation requires emergency care, the nurse will ask you to take a seat and wait in the lobby or take you to a bed in the treatment room. After this, the nursing staff will keep an eye on your condition and treat you accordingly. If necessary, you will be asked to give laboratory samples or go to x-ray, as prescribed by a physician. The physician will decide on the treatment and the place of possible further treatment with your consent.
Short visits with patients under monitoring are allowed. Otherwise family members should wait in the waiting area. You can always ask the nurses about the progress of the treatment. To keep phone lines free for necessary calls, we suggest that only one family member is named as a contact person who is in touch with the hospital staff and keeps the rest of the family informed.
Patient inquiries tel. 017 173 311
An outpatient clinic fee of €41.20 is charged for each examination or treatment. If the patient is admitted to a ward directly from an outpatient consultation, the outpatient clinic fee will not be charged. Fees are not charged for psychiatric outpatient care or from war veterans.
There is a drinks and snack vending machine at the emergency room and the lobby of the main building.
There are two cafés in the main building:
- Café Marleena, open Mon-Fri 7.30 - 15.00
- Café Sanni, which sells basic groceries and first aid supplies, open Mon-Fri 8.00–18.00 and on weekends 11.00–16.00
The nearest ATM is in the lobby of Puijo Hospital main building.
The multi-storey car park is located next to the main hospital building, parking fees apply.
Visiting address: Puijonlaaksontie 2, 70210 Kuopio
Mailing address:PO BOX 100,70029 KYS
Telephone numbers:Need for care assessment and health advice:
Medical Helpline 116117
Patient inquiries p. 017 173 311