Call the toll-free number 116 117 before you go to the emergency department. We will instruct you to the correct place of care and give advice on self-care. If you have already been referred to an emergency department, there is no need to call. You can go to the emergency department directly.
During office hours, the primary care facility with an acute illness is the local health center. When your local health center is closed, you can call Medical Helpline 116117 in sudden health issues.
Medical Helpline answers 24/7. Registered nurses and public health nurses trained for the task answer all Medical Helpline calls. If necessary, they will consult a physician. The service has a callback system. If we are unable to answer your call immediately, you can leave a callback request.
All calls to Medical Helpline are recorded for legal protection and to improve the quality of service.
Medical Helpline’s number is 116117 (the cost of the call is 0 euros).
The city of Helsinki provides Medical Helpline 116117 service to its residents. Helsinki University Hospital HUS provides this service to all other residents of Uusimaa.
In emergencies, call 112
In life-threatening situations (e.g. intensive chest pain, difficulty breathing, unconsciousness, paralysis, convulsions), call the emergency number 112.
Telephone health services of municipalities/hospital areas
The urgent telephone health service within HUS remains partly uncoordinated until Medical Helpline 116117 service goes nationwide. Find the number of your local telephone health service in the table below.
|
Municipality |
Telephone health service available |
Telephone number |
Telephone health services at other times |
| Askola | Mon-Thu 8.00–15.30, Fri 8.00–15.00 | 040 7109200 | 116117 |
| Espoo | Mon-Fri 8.00–16.00 | 09 81634500 | 116117 |
| Hanko | Mon-Fri 8.00–16.00 | 019 223555 | 116117 |
| Helsinki | Mon-Fri 8.00–16.00 | 09 31010023 | 116117 |
| Hyvinkää | Mon-Fri 8.00–16.00 | 019 45875700 | 116117 |
| Inkoo | Mon-Fri 8.00–16.00 | 09 29515500 | 116117 |
| Järvenpää | Mon-Fri 8.00–16.00 | 09 27193360 | 116117 |
| Karkkila | Mon-Fri 8.00–16.00 | 09 42582200 | 116117 |
| Kauniainen | Mon-Fri 8.00–16.00 | 09 87891350 | 116117 |
| Kirkkonummi | Weekdays, on weekends and public holidays 8.00–20.00 | 09 29683400 | 116117 |
| Lapinjärvi | Mon-Fri 8.00–16.00 | 019 5051300 | 116117 |
| Lohja, Karjalohja | Mon-Fri 8.00–16.00 | 044 3573771 | 116117 |
| Lohja, Town Centre | Mon-Fri 8.00–16.00 | 044 3742319 | 116117 |
| Lohja, Pusula | Mon-Fri 8.00–16.00 | 044 3742300 | 116117 |
| Lohja, Sammatti | Mon-Fri 8.00–16.00 | 044 3573771 | 116117 |
| Loviisa | Mon-Fri 8.00–16.00 | 019 5051300 | 116117 |
| Mäntsälä | Weekdays, on weekends and public holidays 8.00–18.00 | 040 3145500 | 116117 |
| Nurmijärvi | Mon–Fri 8.00–18.00 | 09 25003295 | 116117 |
| Pornainen | Weekdays, on weekends and public holidays 8.00–18.00 | 040 3145500 | 116117 |
| Porvoo | Mon-Fri 8.00–16.00 | 019 5204351 | 116117 |
| Raasepori | Mon-Fri 8.00–16.00 | 019 2893300 | 116117 |
| Sipoo | Mon-Thu 8-17, Fri 8-16 | 09 23536001 | 116117 |
| Siuntio | Mon-Fri 8.00–16.00 | 044 3861026 | 116117 |
| Tuusula | Mon-Thu 8.00–16.00 Fri 8.00–15.30 | 09 87183760 | 116117 |
| Vantaa | Mon-Fri 8.00–16.00 | 09 83910023 | 116117 |
| Vihti | Mon-Fri 8.00–16.00 | 09 42582100 | 116117 |
| Vihti, Vihtijärvi | Mon-Fri 8.00–16.00 | 09 42582100 | 116117 |