Before arriving

Your need for care and the urgency of your situation will be assessed before or on your arrival at the emergency department. The assessment helps determine where and when your treatment will be carried out.

Depending on the time of the day, you will be seen either at your local health centre or the emergency department of the hospital. There are three categories of urgent care: immediate care, care provided on the following day, or within 2–3 days.

An ambulance sent by the Emergency Response Centre will examine the patient and determine whether the patient needs urgent care. Based on the assessment, the paramedics also assess whether the patient needs to be transported by ambulance to the emergency department or if, as instructed, they should arrange to go to the emergency department by other means.

If you call the Medical Helpline, a healthcare professional will assess your need for care during the phone call and instruct you to seek treatment at the emergency department or some other healthcare provider or advise you on self-care and monitoring at home.

Walk-in patients at health centres and hospitals area assessed on arrival for the need of care and the urgency of the situation.

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Updated  8.6.2020