Accessibility in Health Village's My Path and digital care pathways

The My Path service partially meets the requirements of the Web Content Accessibility Guidelines (WCAG) 2.1 level AA. No critical accessibility defects have been detected. Non-compliances with the requirements or exceptions to the requirements are men-tioned below.

Some of the content and/or functions are not accessible for the following reason:

• Failure to comply with the Act on the Provision of Digital Services 306/2019.

The following content and/or functions are not yet compliant with the requirements:

• There are no subtitles available for all videos in the service (1.2.1).

• There are shortcomings and inconsistencies in the titles of the service (1.3.1).

• During remote appointments, the number of participants and the text ‘Partici-pants’ are in an order that makes it hard to interpret the information. In addition, the screen reader is not notified of a new message when the user focuses on the ‘Open chat’ link (1.3.2, 4.1.2).

• The service contains elements that cannot be navigated by using the keyboard only, e.g. adding an image to a care path, opening a video, or accessing bar graph data (2.1.1).

• Some elements of the service, such as jump links and the button for opening and closing the mobile menu, do not have a visible focus (2.4.7).

• The service contains visual elements whose colours against the background do not meet the contrast requirements, e.g. graph bars (1.4.11).

• The mandatory fields are not always appropriately indicated (1.3.1, 3.3.2).

• Some elements are marked in a way that makes it hard to get sufficient infor-mation about them or how to use them and/or it is difficult to understand the function (1.1.1, 1.3.1, 2.4.3, 4.1.2, 4.1.3).

• The contents of the accordions remain in tab order even if the accordion is closed (1.3.2, 2.4.3, 2.4.7).

• Some illustrations also have unnecessary text equivalents (1.1.1).

• The indication of incorrect fields is lacking (3.3.1).

• The navigation order of the service’s navigable elements is not fully logical and intuitive (2.4.3).

• Page navigation is not always programmatically marked as page navigation or it is not always clearly indicated which page the user is on (1.3.1, 2.4.4, 4.1.2).

• High-level titles have been defined for the service, but they are missing or are not unique on the sub-levels (2.4.2).

• There are some minor errors related to the HTML code (4.1.2).

Videos published before 23 September 2020 are not fully accessible. According to the law, videos published before 23 September 2020 do not need to be made accessible retrospectively. The accessibility statement will be supplemented as the errors detected have been corrected.

This statement was originally created on 30 September 2020. The statement is based on a third-party assessment of whether the website meets the requirements of Directive (EU) 2016/2102.

The accessibility of the website was originally assessed by Eficode Oy in 2020. Following service development, the website was re-assessed by the Regional State Administrative Agency for Southern Finland on 19 November 2021.

The statement was last reviewed on 24 October 2024.

You can provide feedback on the accessibility of My Path using the general Health Village feedback form by selecting ‘My Path’ and ‘technical feedback form’. The technical support for My Path is responsible for accessibility and for processing feedback.

• Give feedback

If you notice any problems related to accessibility on the website, please first send feedback on the issue to the website operator. The response may take up to 14 days. If you are not satisfied with the reply you receive or you receive no reply at all within two weeks of your initial contact, you can give feedback to the Regional State Administra-tive Agency of Southern Finland.

Contact information for supervisory authority

Finnish Transport and Communications Agency Traficom

Digital Accessibility Supervision Unit

• switchboard 029 534 5000