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Accessibility in Health Village's My Path and digital care pathways

The accessibility statement shows the extent to which Health Village services are accessible and how non-accessible parts can be used.

Accessibility makes it easier for every user to use digital services. Accessibility means that as many people as possible can use digital services as easily as possible.

Read more about the accessibility of digital services in the Health Village’s e-services guide:

The Health Village service entity is an online specialized healthcare service developed by experts together with patients. The service entity includes the HealthVillage.fi, My Path and HealthVillagePRO services. The services have been produced in cooperation with all Finnish university hospital districts. Helsinki and Uusimaa Hospital District (HUS) coordinates the development of services.

Health Village and the organizations producing it strive to guarantee the accessibility of the Health Village service entity in accordance with the legal requirements. In all services, the goal is the AA level defined in version 2.1 of the Web Content Accessibility Guidelines (WCAG).

Further information:

This accessibility statement applies to the Health Village My Path service channel.

See separate accessibility statements for the Health Village's Hubs, HealthVillagePRO and MentalHub.

The My Path service partially meets the requirements of the Web Content Accessibility Guidelines (WCAG) 2.1 level AA. Non-compliance or exceptions to the requirements are mentioned below.

The content mentioned below is non-accessible for the following reasons:

  1. Failure to comply with the Act on the Provision of Digital Services 306/2019

The following content and/or functions are not yet compliant:

  1. Videos in the service do not work with the latest iOS versions. Video problems occur from iOS version 11 onwards.

  2. There are no subtitles available for all videos in the service (1.2.1).

  3. There are shortcomings and inconsistencies in the titles of the service (1.3.1).

  4. The service contains labels that are not properly connected to input fields as well as completely missing labels, for example, on option buttons (1.3.1, 3.3.2).

  5. During remote appointments, the number of participants and the text ‘Participants’ are in an order that makes it hard to interpret the information. Information about a new message is also not available on the screen reader when you focus on the ‘Open chat’ link. (1.3.2, 4.1.2)

  6. The service contains elements that cannot be navigated using the keyboard only, e.g. adding an image on a care path, opening a video or bar graph data (2.1.1).

  7. Some elements of the service, such as jump links and the button for opening and closing the mobile menu, do not have a visible focus (2.4.7).

  8. The service contains visual elements whose colours against the background do not meet the contrast requirements, e.g. graph bars (1.4.11).

  9. The mandatory entry fields are not always appropriately marked (1.3.1, 3.3.2).

  10. Some elements are marked in a way that makes it hard to get sufficient information about them and how to use them and/or it is difficult to understand the function (1.1.1, 1.3.1, 2.4.3, 4.1.2, 4.1.3).

  11. The contents of the accordions remain in tab order even if the accordion is closed (1.3.2, 2.4.3, 2.4.7).

  12. Some illustrations also have unnecessary text matches (1.1.1).

  13. There are deficiencies with the marking of incorrect fields (3.3.1).

  14. The navigation order of the service's navigable elements is not fully logical and intuitive (2.4.3).

  15. Page navigation is not always programmatically marked as page navigation and the user cannot always find out which page they are on (1.3.1, 2.4.4, 4.1.2).

  16. High-level titles have been defined for the service, but they are missing or not unique on the sub-levels (2.4.2).

  17. There are some minor errors related to the HTML code (4.1.2).

Videos published before 23 September 2020 are not fully accessible. According to the law, videos published before 23 September 2020 do not need to be made accessible retrospectively. The accessibility statement will be supplemented as the errors detected have been corrected.

This statement was created on 30 September 2020. The statement is based on a third-party assessment of whether the website meets the requirements of Directive (EU) 2016/2102. The accessibility of the website has been assessed by Eficode Oy.

The statement was last revised on 01 October 2020.

You can provide feedback on the accessibility of My Path using the general Health Village feedback form by selecting My Path and technical feedback form as the service. The technical support for My Path is responsible for accessibility and for processing feedback

If you notice any problems related to accessibility on the website, please first send feedback on the issue to the website operator. The response may take 14 days. If you are not satisfied with the reply you receive or you receive no reply at all within two weeks of your initial contact, you can give feedback to the Regional State Administrative Agency of Southern Finland.

Contact information for supervisory authority

Updated 13.1.2022