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Why do I have to wait?

The waiting times are impacted not only by the assessed urgency of the care, but the number of tests and examinations necessary and the totality of the situation in the emergency department.

Patients are always treated by emergency departments in the order of urgency. Whether a patient has arrived on their own or in the company of paramedics does not impact that urgency as such.

If the condition of the patients changes, so may the order of urgency. Any new patients who arrive with a need for urgent care may affect the order. For these reasons, the queue in the emergency department is never static. Predicting the waiting times is a difficult task even for experienced personnel.

If the wait is long

The emergency department staff will try to keep you informed on the progress of your treatment as much as they are able. It is perfectly all right for a patient to ask their own questions about their treatment as well, and to get to know the information and the guidance available. Even if the patient themself may not notice it, the medical personnel are monitoring the condition and the progress of the patients. Even in the busiest conditions, the safety of and high-quality treatment for all patients is ensured.

It is always a good idea to let medical personnel know about any changes in your condition, especially if the wait time gets to be long.

There is no one correct order for the events, such as seeing a nurse or a doctor, having tests done, or having procedures, that take place during an emergency department visit. Sometimes it may take more than a few tests and examinations to get to the bottom of the patient’s ailment. That means more time will have to be spent at the emergency department.

Updated 1.5.2021